Refund Policy for Dequip Online
This refund policy applies to all purchases made through Dequip Online website/app/platform. Please carefully review this policy before making a purchase.
Digital Goods:
Due to the nature of digital goods, all purchases made on Dequip Onlineare non-refundable and non-exchangeable. Once a digital good has been downloaded, accessed, or streamed, it cannot be returned or exchanged. This includes, but is not limited to:
- E-books, audiobooks, and other downloadable content
- Software and applications
- Online courses and tutorials
- Music, movies, and TV shows
- Subscriptions and memberships
Exceptions:
In some limited circumstances, we may offer a refund at our sole discretion, such as:
- Technical issues: If you experience a technical issue that prevents you from accessing or using the digital good as intended, we may offer a refund or replacement. Please contact our customer support team to report the issue.
- Duplicate purchases: If you accidentally purchase the same digital good twice, we may offer a refund for the duplicate purchase.
- Incorrect product: If you receive a different digital good than the one you ordered, we will gladly provide a refund or replacement.
How to request a refund:
If you believe you are eligible for a refund under this policy, please contact our customer support team within [number] days of purchase. Please provide your order number and a brief explanation of the reason for your request. We will review your request and respond within [number] business days.
Important Notes:
- This refund policy is subject to change at any time without prior notice.
- By making a purchase on CoinSell , you agree to be bound by the terms of this refund policy.
Additional Considerations:
While you may not be able to get a refund for non-deliverable digital goods, you can consider offering alternative solutions like:
- Store credit: Issue store credit to be used towards future purchases.
- Product replacement: Offer a similar product as a replacement for the one that is causing issues.
- Early access to future products: Grant early access to upcoming products or features as a form of compensation.
